Support Engineer Roboflow

HelpfulRemote; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

HelpfulRemote seeks an experienced technical advisor for its enterprise customers, focusing on Linux, networking, and full-stack troubleshooting. You will guide customers through the Roboflow platform, handle on-call duties, and collaborate with Sales, Solutions Architects, and Implementation Engineers to ensure successful deployments.

The role requires 5+ years in Linux and networking, Bash and Python scripting, and knowledge of computer vision pipelines, data, training, and edge deployment on

Qualifications

• 5+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Scripting skills in Bash and Python are required.
• Knowledge of computer vision and ML pipelines, including data, training, and edge deployment (Nvidia Jetson).

Responsibilities

• Act as a technical advisor to enterprise customers, guiding them through their journey with the product.
• Participate in on-call rotation and resolve mission-critical issues.
• Create documentation and best practices for customers and internal teams.
• Collaborate with Sales, Solutions Architects, and Implementation Engineers to drive customer success.

Skills

Linux

Networking basics

Scripting ( Bash )

Python

Cross-stack troubleshooting

Customer relationship

Job description

This role supports enterprise customers using Roboflow’s computer vision platform, acting as a technical advisor rather than just a troubleshooter. You’ll help resolve mission-critical issues, participate in on-call rotation, create documentation and best practices, and work closely with Sales, Solutions Architects, and Implementation Engineers to guide customers through their journey with the product.

Candidates need 5+ years of experience with Linux and networking fundamentals such as VPN, SSH, and firewalls, along with scripting skills in Bash and Python. Knowledge of computer vision and machine learning pipelines, including data, training, and edge deployment on devices like Nvidia Jetson, is required, as is strong cross-stack troubleshooting and customer relationship skills.

The role is based in the USA and open to remote candidates within the country. It involves ongoing collaboration with product and field teams and requires being available for on-call support duties.

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