Named Technical Support Engineer Roboflow

HelpfulRemote; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

HelpfulRemote seeks a seasoned engineer to support a strategic enterprise customer’s computer vision deployment. You will become a trusted technical advisor and regional representative, running enablement sessions and maintaining a knowledge base while diagnosing issues across edge devices, networking, cloud pipelines, and inference performance.

Based in the United States, the role offers flexibility to work from a company hub or home office with occasional onsite visits.

Qualifications

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Strong Bash and Python scripting skills.
• Hands-on experience with edge devices (Jetson, Raspberry Pi, industrial cameras) and full computer vision pipeline troubleshooting.

Responsibilities

• Serve as trusted technical advisor and regional representative for a strategic enterprise customer.
• Run enablement sessions and maintain a shared knowledge base.
• Diagnose issues across edge devices, networking, cloud pipelines, and inference performance.

Skills

Linux

Networking fundamentals

Bash scripting

Python scripting

Troubleshooting

Tools

Nvidia Jetson

Raspberry Pi

Industrial cameras

VPN

SSH

Firewalls

Job description

This role focuses on supporting a single strategic enterprise customer’s computer vision deployment, becoming deeply familiar with their infrastructure, data pipelines, and workflows. The engineer acts as a trusted technical advisor and regional representative, running enablement sessions, maintaining a shared knowledge base, and diagnosing issues spanning edge devices, networking, cloud pipelines, and inference performance.

Candidates need 7+ years of experience with Linux and networking fundamentals such as VPN, SSH, and firewalls, along with strong Bash and Python scripting skills. Hands-on experience with edge devices like Nvidia Jetson, Raspberry Pi, or industrial cameras is required, plus the ability to troubleshoot across the full computer vision pipeline from data to deployment. Strong relationship-building and communication skills are also expected.

The role requires being based in the United States, with flexibility to work from a company hub or home office. Occasional onsite visits to the customer may occur depending on need and location, and the engineer will generally align with the customer’s regional working hours, including participation in an on-call rotation.

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