Senior Enterprise Collections Strategist

Gomotive; United States; Remote; USD 88,000 - 121,000; Full time

Job summary

Motive seeks a Senior Collections Analyst, Enterprise & Strategic Collections— U.S. to own collections strategy for a portfolio of large US Enterprise and Strategic accounts.

You will partner with customer finance, accounts payable, Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve issues, secure payment commitments, and improve cash outcomes while protecting long-term relationships.

Qualifications

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• Experience designing and scaling collections processes with automation and dunning.
• Experience using automation and AI to improve workflow design and outcomes.
• Ability to manage portfolio health and cash forecasting.
• Experience with international collections across markets such as Canada and the UK/EU.

Responsibilities

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk.
• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders.
• Secure, document, and actively monitor promises to pay; follow through on missed commitments and escalate material risks promptly.
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues.
• Balance customer partnership with clear, consistent follow-through on contractual payment obligations; communicate risks and next steps with sound judgment and professionalism.
• Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in the systems of record.
• Provide reliable cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected timing of collections to leadership and cross-functional partners.
• Identify and elevate credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off, and close discussions with Revenue Accounting.

Skills

Collections experience

Automation & AI in workflows

Cross-functional partnering

Analytical skills

Zuora Billing experience

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Zuora Billing

ERP systems

Job description

Motive seeks a Senior Collections Analyst, Enterprise & Strategic Collections— U.S. to own collections strategy for a portfolio of large US Enterprise and Strategic accounts.

You will partner with customer finance, accounts payable, Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve issues, secure payment commitments, and improve cash outcomes while protecting long-term relationships.