Strategic Enterprise Collections Architect

Motive; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Motive, a leading enterprise payments platform in New York, seeks a Senior Collections Analyst, Enterprise & Strategic Collections— U.S., to own collections strategy and execution for Motive’s largest U.S. Enterprise and Strategic accounts.

This high-touch role partners with finance, Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to protect long-term customer relationships while improving cash outcomes.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• Experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus.
• Strong analytical skills and ability to use data to drive decisions.
• Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams.

Responsibilities

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers.
• Build and maintain customer-specific collection plans and escalation paths.
• Secure, document, and monitor promises to pay and follow through on missed commitments.
• Partner with Account Management, Billing, Revenue Accounting, and Order Management to resolve issues.
• Provide reliable cash, aging, and at-risk-account updates to leadership.
• Identify and elevate credit, delinquency, and bad-debt risks.

Job description

Motive, a leading enterprise payments platform in New York, seeks a Senior Collections Analyst, Enterprise & Strategic Collections— U.S., to own collections strategy and execution for Motive’s largest U.S. Enterprise and Strategic accounts.

This high-touch role partners with finance, Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to protect long-term customer relationships while improving cash outcomes.