Senior Collections Analyst

Remote; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Motive is seeking a Senior Collections Analyst for the U.S. Enterprise & Strategic segment. You will own collections strategy, partnering with Finance, Billing, and Customer Success to optimize cash outcomes while protecting long-term customer relationships.

You will design scalable collection plans, manage high-touch portfolios, and drive process improvements with automation. This is a senior individual-contributor role focused on complex accounts and cross-functional collaboration.

Qualifications

• 5+ years in collections, accounts receivable, or finance operations.
• Experience automating collections processes and dunning strategies.
• Experience with international collections (Canada, UK/EU).
• Bachelor’s degree in Finance, Accounting, or related field.

Responsibilities

• Own end-to-end collections strategy for a portfolio of large U.S. Enterprise accounts.
• Develop and maintain account-specific collection plans and timelines.
• Secure promises to pay and monitor missed commitments.
• Collaborate with Account Management, Customer Success, Billing, Revenue Accounting and Order Management.
• Provide accurate cash forecasts and risk analysis to leadership.

Skills

Collections process design

Automation in collections

Data-driven decision making

Cross-functional collaboration

International collections

Education

Bachelor’s degree in Finance, Accounting, Business

Tools

Zuora Billing

ERP systems

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As the Senior Collections Analyst, Enterprise & Strategic Collections— U.S., you will own collections strategy and execution for a defined portfolio of Motive’s largest and most complex U.S. Enterprise and Strategic accounts. These accounts require dedicated, high-touch coverage because of their scale, contractual or billing complexity, relationship sensitivity, or elevated financial risk.

Reporting directly to the Senior Manager, Collections, you will partner closely with customer finance and accounts-payable stakeholders and with Motive’s Account Management, Customer Success, Billing, Revenue Accounting, and Order Management teams to resolve issues, secure payment commitments, and improve cash outcomes while protecting long-term customer relationships. You will maintain clear account-level risk and cash-forecast visibility and help improve the workflows and handoffs used across the broader collections organization.

This is a senior individual-contributor role with no direct reports. Account assignment should be based on portfolio complexity, customer needs, and business risk; routine or standardized accounts may remain in shared-service workflows.

What You'll Do:

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk.

• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders.

• Secure, document, and actively monitor promises to pay; follow through on missed commitments and elevate material risks promptly.

• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues.

• Balance customer partnership with clear, consistent follow-through on contractual payment obligations; communicate risks and next steps with sound judgment and professionalism.

• Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in the systems of record.

• Provide reliable cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected timing of collections to leadership and cross-functional partners.

• Identify and escalation credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off, and close discussions with Revenue Accounting.

• Lead or contribute to reviews of high-risk and strategically important accounts, aligning owners and actions across teams until issues are resolved.

• Identify recurring process, policy, reporting, and system issues that slow collections; recommend practical improvements and help test or implement scalable fixes and automation.

• Coordinate with the broader global collections team on account handoffs, coverage, and escalation criteria to ensure consistent customer context and a clear owner.

What We're Looking For:

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations

• Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models.

• Experience using automation and AI to improve workflow design, prioritization, and collections outcomes.

• Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application.

• Experience with international collections across markets such as Canada and the UK/EU

• Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes.

• Ability to partner effectively across Revenue Accounting, Billing, Order Management and customer-facing Account teams.

• Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment.

• Deep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus.

• Bachelor’s degree in Finance, Accounting, Business, or a related field.