Strategic Enterprise Collections Analyst

Motive; United States; On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Health benefits

Dental care

Vision care

Pharmacy benefits

Paid time off

Sick time off

Disability insurance

Life insurance

401k contribution

Job summary

Motive is seeking a Senior Collections Analyst— Enterprise & Strategic Collections, U.S. You will own collections strategy for Motive’s largest and most complex U.S.

Enterprise accounts, partnering with finance, billing, and order management to maximize cash and protect customer relationships. Reporting to the Senior Manager, Collections, you will manage plans, payment timelines, and risk, while driving improvements across processes and automation.

Qualifications

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• Experience designing and scaling collections processes, including automation, dunning strategy, and high‑volume, low‑touch recovery models.
• Experience using automation and AI to improve workflow design, prioritization, and collections outcomes.
• Experience managing day‑to‑day portfolio health, including account health, invoice status, collections forecasting, and timely cash application.
• Experience with international collections across markets such as Canada and the UK/EU.

Responsibilities

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk.
• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders.
• Secure, document, and actively monitor promises to pay; follow through on missed commitments and elevate material risks promptly.
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues.
• Balance customer partnership with clear, consistent follow-through on contractual payment obligations; communicate risks and next steps with sound judgment and professionalism.
• Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in the systems of record.
• Provide reliable cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected timing of collections to leadership and cross-functional partners.
• Identify and elevate credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off discussions with Revenue Accounting.
• Lead or contribute to reviews of high-risk and strategically important accounts, aligning owners and actions across teams until issues are resolved.
• Identify recurring process, policy, reporting, and system issues that slow collections; recommend practical improvements and help test or implement scalable fixes and automation.
• Coordinate with the broader global collections team on account handoffs, coverage, and escalation criteria to ensure consistent customer context and a clear owner.

Skills

Collections strategy design

Portfolio health management

Analytical decision making

Cross-functional collaboration

Automation & AI in workflows

Enterprise & Strategic collections

Education

Bachelor's degree in Finance, Accounting, Business, or related field

Tools

Zuora Billing

ERP systems

Job description

Motive is seeking a Senior Collections Analyst— Enterprise & Strategic Collections, U.S. You will own collections strategy for Motive’s largest and most complex U.S.

Enterprise accounts, partnering with finance, billing, and order management to maximize cash and protect customer relationships. Reporting to the Senior Manager, Collections, you will manage plans, payment timelines, and risk, while driving improvements across processes and automation.