Remote Senior Manager, Enterprise Collections

Samsara; Atlanta (GA); Remoto; USD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working model

Remote-friendly policy

Descrizione del lavoro

Samsara is seeking an experienced Manager II, Enterprise Collections to lead our enterprise collections team within the Order to Cash function. You will drive performance, coach analysts, and scale our operating model through process improvements and automation.

You will partner with Sales, Legal, Finance, and CS to ensure timely cash collection while delivering strong customer experience, in a flexible remote model across the US.

Competenze

• 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
• 3–5+ years of supervisory/people management experience.
• Strong knowledge of Order-to-Cash / Accounts Receivable processes, including collections and dispute management.
• Strong communication skills and ability to work with cross-functional stakeholders and senior leadership.
• Ability to drive process optimization and automation initiatives.
• Working knowledge of SOX controls / policy compliance in a finance operations environment.
• Hands-on experience using Salesforce and NetSuite to investigate data.

Mansioni

• Own collections performance for your team’s portfolio of enterprise accounts, balancing cash outcomes with customer experience.
• Provide guidance and support for your team's development, including coaching and performance management.
• Lead strategic initiatives to meet collections targets and align with OTC and enterprise goals.
• Manage escalations and customer communication on complex accounts with sound judgment.
• Partner cross-functionally to resolve invoicing/contract/payment issues and remove blockers to payment.
• Drive and implement process improvements and automation to improve efficiency and experience.
• Participate in reviews of OTC policies and SOX controls with senior leadership.

Conoscenze

Order-to-Cash

Collections

Dispute management

Team leadership

Cross-functional collaboration

Strumenti

Salesforce

NetSuite

Descrizione del lavoro

Samsara is seeking an experienced Manager II, Enterprise Collections to lead our enterprise collections team within the Order to Cash function. You will drive performance, coach analysts, and scale our operating model through process improvements and automation.

You will partner with Sales, Legal, Finance, and CS to ensure timely cash collection while delivering strong customer experience, in a flexible remote model across the US.