Senior Collections Analyst

Motive; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Motive, a leading enterprise payments platform in New York, seeks a Senior Collections Analyst, Enterprise & Strategic Collections— U.S., to own collections strategy and execution for Motive’s largest U.S. Enterprise and Strategic accounts.

This high-touch role partners with finance, Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to protect long-term customer relationships while improving cash outcomes.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• Experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus.
• Strong analytical skills and ability to use data to drive decisions.
• Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams.

Responsabilités

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers.
• Build and maintain customer-specific collection plans and escalation paths.
• Secure, document, and monitor promises to pay and follow through on missed commitments.
• Partner with Account Management, Billing, Revenue Accounting, and Order Management to resolve issues.
• Provide reliable cash, aging, and at-risk-account updates to leadership.
• Identify and elevate credit, delinquency, and bad-debt risks.

Description du poste

• As the Senior Collections Analyst, Enterprise & Strategic Collections— U.S., you will own collections strategy and execution for a defined portfolio of Motive’s largest and most complex U.S. Enterprise and Strategic accounts. These accounts require dedicated, high-touch coverage because of their scale, contractual or billing complexity, relationship sensitivity, or elevated financial risk
• Reporting directly to the Senior Manager, Collections, you will partner closely with customer finance and accounts-payable stakeholders and with Motive’s Account Management, Customer Success, Billing, Revenue Accounting, and Order Management teams to resolve issues, secure payment commitments, and improve cash outcomes while protecting long-term customer relationships. You will maintain clear account-level risk and cash-forecast visibility and help improve the workflows and handoffs used across the broader collections organization
• This is a senior individual-contributor role with no direct reports. Account assignment should be based on portfolio complexity, customer needs, and business risk; routine or standardized accounts may remain in shared-service workflows
• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk
• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders
• Secure, document, and actively monitor promises to pay; follow through on missed commitments and elevate material risks promptly
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues
• Balance customer partnership with clear, consistent follow-through on contractual payment obligations; communicate risks and next steps with sound judgment and professionalism
• Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in the systems of record
• Provide reliable cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected timing of collections to leadership and cross-functional partners
• Identify and elevate credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off, and close discussions with Revenue Accounting
• Lead or contribute to reviews of high-risk and strategically important accounts, aligning owners and actions across teams until issues are resolved
• Identify recurring process, policy, reporting, and system issues that slow collections; recommend practical improvements and help test or implement scalable fixes and automation
• Coordinate with the broader global collections team on account handoffs, coverage, and escalation criteria to ensure consistent customer context and a clear owner

Experience with international collections across markets such as Canada and the UK/EUStrong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomesAbility to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teamsExperience using automation and AI to improve workflow design, prioritization, and collections outcomes5+ years of experience in Collections, Accounts Receivable, or Finance OperationsExperience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash applicationDeep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery modelsBachelor’s degree in Finance, Accounting, Business, or a related fieldDemonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environmentDeep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus