Strategic Enterprise Collections Lead

Remote; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Motive is seeking a Senior Collections Analyst for the U.S. Enterprise & Strategic segment. You will own collections strategy, partnering with Finance, Billing, and Customer Success to optimize cash outcomes while protecting long-term customer relationships.

You will design scalable collection plans, manage high-touch portfolios, and drive process improvements with automation. This is a senior individual-contributor role focused on complex accounts and cross-functional collaboration.

Qualifications

• 5+ years in collections, accounts receivable, or finance operations.
• Experience automating collections processes and dunning strategies.
• Experience with international collections (Canada, UK/EU).
• Bachelor’s degree in Finance, Accounting, or related field.

Responsibilities

• Own end-to-end collections strategy for a portfolio of large U.S. Enterprise accounts.
• Develop and maintain account-specific collection plans and timelines.
• Secure promises to pay and monitor missed commitments.
• Collaborate with Account Management, Customer Success, Billing, Revenue Accounting and Order Management.
• Provide accurate cash forecasts and risk analysis to leadership.

Skills

Collections process design

Automation in collections

Data-driven decision making

Cross-functional collaboration

International collections

Education

Bachelor’s degree in Finance, Accounting, Business

Tools

Zuora Billing

ERP systems

Job description

Motive is seeking a Senior Collections Analyst for the U.S. Enterprise & Strategic segment. You will own collections strategy, partnering with Finance, Billing, and Customer Success to optimize cash outcomes while protecting long-term customer relationships.

You will design scalable collection plans, manage high-touch portfolios, and drive process improvements with automation. This is a senior individual-contributor role focused on complex accounts and cross-functional collaboration.