Senior Enterprise Client Success Leader

Meltwater; Boston (MA); Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

Flexible PTO

Medical, Dental, Vision

CalmApp subscription

Hybrid/Remote work

Professional development

Job summary

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships with key clients. You will manage post-sale lifecycle activities, align objectives with customer KPIs, and guide renewals and growth across your portfolio.

You will work with Sales, Product, Marketing, and Services teams to ensure strategic alignment, adoption, and ongoing value delivery, while operating in a hybrid work model with monthly office presence.

Qualifications

• Bachelor's degree or higher preferred.
• 7–10+ years in Management Consulting, Customer Success, Account Management, Business Development or other client-facing roles.
• Experience managing multi-divisional and multi-geographical client portfolios.
• Strong collaboration with Sales, Product, Marketing and Services teams.

Responsibilities

• Collaborate with internal teams to align account activities with customer business cases and objectives.
• Execute plans with agreed timelines with the customer.
• Develop and maintain joint impact plans for top accounts to ensure value delivery.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and usage trends and provide tailored recommendations.

Skills

Client Success

Account Management

Business Development

Management Consulting

Cross-functional Collaboration

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships with key clients. You will manage post-sale lifecycle activities, align objectives with customer KPIs, and guide renewals and growth across your portfolio.

You will work with Sales, Product, Marketing, and Services teams to ensure strategic alignment, adoption, and ongoing value delivery, while operating in a hybrid work model with monthly office presence.