Hybrid Enterprise Client Success Lead

Meltwater; Charlotte (NC); Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

Flexible paid time off

Health insurance

CalmApp subscription

Hybrid/Remote work

Professional development

Job summary

Meltwater is seeking an Enterprise Client Success Executive II in the United States to drive value and strengthen long-term partnerships. You will manage post-sale activities, align with client business objectives, and guide customers toward achieving KPIs, renewals, and growth across a portfolio.

You will collaborate with Sales, Product, Marketing, and Services, monitor adoption trends, and proactively inform clients about new features.

Qualifications

• Bachelor’s degree or higher preferred.
• 7–10+ years in client-facing roles (e.g., Management Consulting, Customer Success, Account Management).
• Experience managing multi-divisional, multi-geographic client portfolios.
• Collaboration with Sales, Product, Marketing, Services across teams.
• Industry expertise in media monitoring, SaaS, PR or Marketing.
• Project Management experience is a plus.
• Excellent written and verbal communication in English and another language as applicable.
• Hybrid work schedule with at least one in-office day per month.
• Legal right to work in the United States.

Responsibilities

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans with agreed timelines.
• Develop joint impact plans for top accounts.
• Inform customers about new features and maximize value.
• Monitor adoption and provide tailored recommendations.
• Identify renewal risks and work with teams to secure renewals.
• Identify upsell opportunities with Account Executives.
• Conduct regular business reviews with clients.
• Advocate for customers to drive product and service improvements.

Skills

Client success

Account management

Cross-functional collaboration

Adaptability

Industry knowledge: media monitoring

Education

Bachelor’s degree or higher

Tools

Salesforce

CRM tools

Job description

Meltwater is seeking an Enterprise Client Success Executive II in the United States to drive value and strengthen long-term partnerships. You will manage post-sale activities, align with client business objectives, and guide customers toward achieving KPIs, renewals, and growth across a portfolio.

You will collaborate with Sales, Product, Marketing, and Services, monitor adoption trends, and proactively inform clients about new features.