Hybrid-Remote Senior Enterprise Client Success Executive

Meltwater; Washington (District of Columbia); Híbrido; USD 73.000 - 104.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Medical, dental, and vision

CalmApp subscription

Hybrid/remote work

Professional development

Descripción de la vacante

Meltwater seeks an Enterprise Client Success Executive II to drive value and foster long‑term partnerships post‑sale. You will steward key accounts, align with business goals, and guide customers toward their KPIs, retention, renewal, and growth.

You’ll collaborate with Sales, Product, Marketing, and Services to deliver strategic plans, manage multi‑geographic portfolios, and act as the trusted advisor for senior stakeholders.

Formación

• Bachelor’s degree or higher preferred.
• 7–10+ years in management consulting, customer success, account management or related client-facing roles.
• Experience managing multi‑divisional and multi‑geographical client portfolios.
• Strong cross‑functional collaboration with Sales, Product, Marketing and Services.
• Excellent written and verbal communication in English.

Responsabilidades

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans on agreed timelines and maintain joint impact plans for top accounts.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and provide tailored recommendations based on evolving needs.
• Identify renewal risks and work with teams to secure renewals.
• Identify upsell opportunities and support named Account Executives.
• Conduct regular business reviews to ensure transparency and alignment.
• Advocate for customers and channel feedback to product and services teams.

Conocimientos

Client Success

Account Management

Cross-functional Collaboration

Stakeholder Engagement

Relationship Building

Educación

Bachelor’s degree or higher

Descripción del empleo

Meltwater seeks an Enterprise Client Success Executive II to drive value and foster long‑term partnerships post‑sale. You will steward key accounts, align with business goals, and guide customers toward their KPIs, retention, renewal, and growth.

You’ll collaborate with Sales, Product, Marketing, and Services to deliver strategic plans, manage multi‑geographic portfolios, and act as the trusted advisor for senior stakeholders.