Senior Enterprise Client Success Executive

Meltwater; Miami (FL); Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

Flexible paid time off

Unlimited leave

CalmApp subscription

Hybrid/Remote work

Professional development

Job summary

Meltwater is seeking an Enterprise Client Success Executive II to drive value and long-term partnerships post-sale. You will guide customers toward achieving KPIs, support renewals, retention, and growth across your portfolio, and collaborate with Sales, Product, Marketing, and Services to maximize impact.

In this role, you will own joint plans, inform customers about new features, monitor adoption, and act as their advocate for continuous improvement.

Qualifications

• Bachelor’s degree or higher preferred.
• 7–10+ years in management consulting, customer success, account management, or related client-facing roles.
• Experience managing complex, multi-divisional, multi-geographical client portfolios.
• Strong cross-functional collaboration with Sales, Product, Marketing, and Services.
• Industry expertise in media monitoring, SaaS, PR, or Marketing.
• Bonus: project management experience.

Responsibilities

• Collaborate closely with internal teams to align account activities with each customer’s unique business case and strategic objectives.
• Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
• Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
• Monitor adoption and utilization trends, offering tailored recommendations based on each customer’s evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas.

Skills

Portfolio management

Cross-functional collaboration

Media monitoring

SaaS

PR

Marketing

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an Enterprise Client Success Executive II to drive value and long-term partnerships post-sale. You will guide customers toward achieving KPIs, support renewals, retention, and growth across your portfolio, and collaborate with Sales, Product, Marketing, and Services to maximize impact.

In this role, you will own joint plans, inform customers about new features, monitor adoption, and act as their advocate for continuous improvement.