Enterprise Client Success Architect

Meltwater Group; Washington (District of Columbia); Híbrido; USD 73.000 - 104.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Medical benefits

CalmApp subscription

Hybrid/Remote work

Professional development

Descripción de la vacante

Meltwater is seeking an Enterprise Client Success Executive II in Washington, DC. You will manage key customer relationships, drive post-sale value, and collaborate with Sales, Product and Services to ensure client KPIs are met and renewals grow the portfolio.

We value strong communication, a strategic mindset, and the ability to work in a hybrid environment with monthly in-office presence. A Bachelor’s degree and 7–10+ years of relevant experience are preferred.

Formación

• Bachelor's degree or higher preferred.
• 7-10+ years in roles such as Management Consulting, Customer Success, Account Management, or Business Development.
• Proven ability to manage complex, multi-divisional, multi-geographical client portfolios.
• Strong collaboration with Sales, Product, Marketing and Services.

Responsabilidades

• Collaborate with internal teams to align account activities with each customer's business case and strategic objectives.
• Execute plans with agreed timelines.
• Develop and maintain joint impact plans for top accounts.
• Inform customers about new features to maximize value.
• Monitor adoption and utilization to tailor recommendations.
• Identify renewal risks and support retention.
• Identify opportunities for upsell and expansion with Named Account Execs.
• Conduct regular customer business reviews for transparency and alignment.
• Advocate for customers to drive product and service improvements.

Conocimientos

Client management

Cross-functional collaboration

SaaS knowledge

Business development

Educación

Bachelor's degree or higher

Descripción del empleo

Meltwater is seeking an Enterprise Client Success Executive II in Washington, DC. You will manage key customer relationships, drive post-sale value, and collaborate with Sales, Product and Services to ensure client KPIs are met and renewals grow the portfolio.

We value strong communication, a strategic mindset, and the ability to work in a hybrid environment with monthly in-office presence. A Bachelor’s degree and 7–10+ years of relevant experience are preferred.