Senior Enterprise Client Partner

Praxis, Inc.; Meridian (ID); Hybrid; USD 43,000 - 82,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Job summary

Paylocity is seeking an Executive Account Manager to provide telephone, email, and onsite support to large revenue clients, aligning Paylocity solutions with their objectives.

In Meridian, ID, this hybrid role requires two days in the office and three days remote per week, with up to 25% travel across the US. You will build relationships, resolve complex client needs, and contribute to client satisfaction.

Qualifications

• Bachelor’s degree or applicable client services/industry experience.
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.

Responsibilities

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Other duties as assigned.

Skills

Communication skills

Listening skills

Problem solving

Analytical ability

Mathematical aptitude

Team orientation

Time management

Change management

Dependability

Attention to detail

CPP preferred

Education

Bachelor’s degree

Tools

Windows

MS Office

Job description

Paylocity is seeking an Executive Account Manager to provide telephone, email, and onsite support to large revenue clients, aligning Paylocity solutions with their objectives.

In Meridian, ID, this hybrid role requires two days in the office and three days remote per week, with up to 25% travel across the US. You will build relationships, resolve complex client needs, and contribute to client satisfaction.