On-Site Client Success Manager II

Paylocit; Meridian (ID); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity, located in Meridian, ID, is seeking an Account Manager II to resolve client payroll and HR system challenges while building strong client relationships. You will use technical expertise and available resources to deliver solutions via phone, Zoom, and email, acting as the primary contact within a dedicated client support team.

The role requires a Bachelor's degree and at least 1 year of experience in a high-volume customer-facing environment, with strong Excel skills, written

Qualifications

• Bachelor's degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
• Experience in customer service or previous client interfacing role
• Strong computer skills, including Microsoft Office with proficiency in Excel
• Strong written communication skills for business correspondence
• Strong team player with attention to detail
• Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Responsibilities

• Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and elevate when necessary
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies
• System Capabilities - Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners
• Team Player - The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment

Skills

Analytical thinking

Problem solving

Time management

Communication

Decision making

Team player

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Paylocity, located in Meridian, ID, is seeking an Account Manager II to resolve client payroll and HR system challenges while building strong client relationships. You will use technical expertise and available resources to deliver solutions via phone, Zoom, and email, acting as the primary contact within a dedicated client support team.

The role requires a Bachelor's degree and at least 1 year of experience in a high-volume customer-facing environment, with strong Excel skills, written