Account Manager – Client Success & Support

Praxis, Inc.; Meridian (ID); Vor Ort; USD 32.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Zusammenfassung

Paylocity in Meridian, ID, is hiring an Account Manager to resolve client payroll and HR system challenges while building outstanding relationships. The role requires full-time, in-office presence five days a week, with the primary contact within a dedicated client support team.

You will meet performance metrics through inbound and outbound interactions, including phone, Zoom, and email. The position emphasizes problem-solving, proactive client guidance on HR payroll best practices, and

Qualifikationen

• Bachelor’s degree is required.
• Proficiency in Microsoft Office suite.
• Strong written communication for business correspondence.
• Strong team player with attention to detail.
• Self-starter capable of handling multiple projects.
• Essential skills: analytical thinking, problem-solving, time management, communication, and decision-making.

Aufgaben

• Issue Resolution – Maintain availability, manage workloads, troubleshoot and resolve client issues.
• Client Focus - Champion clients' interests and deliver clear resolutions; collaborate with internal experts.
• Timely Solution Delivery - Prioritize timely delivery aligned with client requirements and service metrics.
• Leverage Resources - Source and validate answers, document issues per payroll policies, adapt from feedback.
• Continued Learning – Complete educational courses and training within set timelines.

Kenntnisse

Analytical thinking

Problem-solving

Time management

Communication

Decision-making

Ausbildung

Bachelor’s degree

Tools

Microsoft Office

Jobbeschreibung

Paylocity in Meridian, ID, is hiring an Account Manager to resolve client payroll and HR system challenges while building outstanding relationships. The role requires full-time, in-office presence five days a week, with the primary contact within a dedicated client support team.

You will meet performance metrics through inbound and outbound interactions, including phone, Zoom, and email. The position emphasizes problem-solving, proactive client guidance on HR payroll best practices, and