Hybrid Senior Enterprise Client Success Manager

Praxis, Inc.; Schaumburg (IL); Hybrid; USD 63,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Career development opportunities

Job summary

Paylocity is seeking an Executive Account Manager (Client Success Manager) to provide phone, email, and on-site support to large revenue clients. You will identify business objectives and align Paylocity solutions to meet them, developing relationships with each client as the primary face of Paylocity.

Responsibilities include maintaining expert product knowledge, conducting proactive client meetings, and coordinating with Client Relationship Managers to resolve issues and ensure client

Qualifications

• Bachelor’s degree or equivalent client services/industry experience.
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.
• Willingness to travel up to 25% across the US.
• Experience in a help desk environment or software support highly desirable.

Responsibilities

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• This person must maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Math aptitude

Team orientation

Time management

Change management

Dependability

CPP certification

Education

Bachelor’s degree or equivalent

CPP certification

Tools

Windows

MS Office

Job description

Paylocity is seeking an Executive Account Manager (Client Success Manager) to provide phone, email, and on-site support to large revenue clients. You will identify business objectives and align Paylocity solutions to meet them, developing relationships with each client as the primary face of Paylocity.

Responsibilities include maintaining expert product knowledge, conducting proactive client meetings, and coordinating with Client Relationship Managers to resolve issues and ensure client