Senior Enterprise AI CX Sales Executive

Zendesk, Inc.; Hartford (CT); Hybrid; USD 283,000 - 425,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. is seeking an experienced enterprise-saaS hunter to create qualified net-new pipeline and exceed quota through targeted outbound, inbound conversion, and partner routes.

You will lead a repeatable prospecting-to-close process, translating customer priorities into Zendesk platform and AI value, while coordinating with executives and cross-functional teams to maximize win probability. Day-to-day responsibilities include discovery, qualification, value mapping, mutual action planning,

Qualifications

• 8–12 years of experience in complex B2B SaaS new-business selling.
• Ability to uncover business problems, urgency and measurable outcomes.
• Experience engaging multiple stakeholders (business, tech, finance, security, procurement).
• Proven track record in quota attainment and high-value deal ownership.

Responsibilities

• Lead the prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation and close.
• Translate customer priorities into Zendesk platform and AI value propositions.
• Align with executives and multi-threaded buying committees to improve win probability.
• Maintain CRM data, pipeline health, and forecast discipline with early risk visibility.
• Orchestrate cross-functional teams to advance deals and deliver customer value.

Skills

New-business selling

Prospecting

Executive engagement

Deal negotiation

CRM discipline

Tools

CRM software

Job description

Zendesk, Inc. is seeking an experienced enterprise-saaS hunter to create qualified net-new pipeline and exceed quota through targeted outbound, inbound conversion, and partner routes.

You will lead a repeatable prospecting-to-close process, translating customer priorities into Zendesk platform and AI value, while coordinating with executives and cross-functional teams to maximize win probability. Day-to-day responsibilities include discovery, qualification, value mapping, mutual action planning,