Senior Enterprise AI Account Manager (Remote)

ElevenLabs; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Innovative culture

Growth paths

Learning & development stipend

Social travel stipend

Annual company offsite

Co-working stipend

Job summary

ElevenLabs is seeking a Customer Success/Account Manager to partner with enterprise clients, guiding the design and deployment of AI agents across web, mobile, and telephony. You will analyze performance data, drive improvements, and manage expansion opportunities to grow multi-product adoption.

The role emphasizes hands-on execution, cross-functional collaboration with Sales, Engineering, and Operations, and remote work within a global team while targeting the Japan market and broader

Qualifications

• 5-7 years in Customer Success or Account Management for B2B SaaS or AI products.
• Experience building and deploying AI agents.
• Experience with API integrations and SDK usage.
• Proven ability to drive revenue including owning a revenue quota and cross-sell opportunities.
• Strong problem-solving and analytical skills.
• Excellent communication and relationship-building across levels of an organization.
• Deep understanding of the Japan market and cultural nuances.
• Self-motivated with the ability to work remotely in a distributed team.

Responsibilities

• Advise on agent design, personas, conversation flows, and tool integrations.
• Guide deployment of agents across web, mobile, and telephony.
• Analyze performance data to improve accuracy, UX, and reliability at scale.
• Own expansion outcomes across a defined portfolio of enterprise accounts; drive cross-sell with Sales.
• Collaborate with Engineering and Account Managers to convert success into durable revenue growth.

Skills

Customer Success

Account Management

AI Agents

API Integrations

SDK Navigation

Revenue Quota

Problem Solving

Communication

Japan Market

Remote Work

Tools

APIs

SDKs

Job description

ElevenLabs is seeking a Customer Success/Account Manager to partner with enterprise clients, guiding the design and deployment of AI agents across web, mobile, and telephony. You will analyze performance data, drive improvements, and manage expansion opportunities to grow multi-product adoption.

The role emphasizes hands-on execution, cross-functional collaboration with Sales, Engineering, and Operations, and remote work within a global team while targeting the Japan market and broader