Remote Enterprise AI Account Manager

Warmada; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

ElevenLabs is seeking an experienced Enterprise Account Manager to own a book of 25 to 50 enterprise accounts, ensuring real value, expansion, and renewals across AI-native products. You’ll build executive relationships and success plans, guiding customers toward measurable outcomes at scale.

On the ground, you’ll advise on agent design, voice customization, workflows, and integrations, using data to spot friction and drive cross-sell opportunities across ElevenLabs’ platform.

Qualifications

• 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
• Own revenue outcomes end to end at the enterprise level - quota, retention, and expansion.
• Navigate situations where the champion and economic buyer aren’t aligned.
• Hold technical conversations with developers/engineers - familiarity with AI concepts, APIs, and SDKs.
• Use product data to monitor health signals, identify expansion opportunities, and mitigate churn.
• Present to C-suite, collaborate with engineering, and close with procurement.

Responsibilities

• Own a defined book of enterprise accounts and drive renewals, cross-sell, and expansion.
• Build executive relationships and success plans that scale across customers.
• Advise on product usage, integrations, and technical design to maximize value.
• Monitor customer health signals and partner with product/engineering to reduce friction.

Skills

Account Management

Customer Success

B2B SaaS

Enterprise sales

AI concepts

Tools

APIs

SDKs

Job description

ElevenLabs is seeking an experienced Enterprise Account Manager to own a book of 25 to 50 enterprise accounts, ensuring real value, expansion, and renewals across AI-native products. You’ll build executive relationships and success plans, guiding customers toward measurable outcomes at scale.

On the ground, you’ll advise on agent design, voice customization, workflows, and integrations, using data to spot friction and drive cross-sell opportunities across ElevenLabs’ platform.