Remote Senior Enterprise Account Manager, AI Voice

ElevenLabs; San Francisco (CA); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Annual discretionary stipend

Annual team offsite

Co-working stipend

Job summary

ElevenLabs is seeking a remote-first Enterprise Account Manager to own the full commercial relationship for 25–50 enterprise accounts, guiding value realization, expansion, and renewals across AI-native experiences.

You’ll work at the intersection of customer success and revenue, engaging executives, shaping success plans, and driving cross-sell within ElevenLabs’ expanding product suite. This role emphasizes strategic relationships and high-impact outcomes.

Qualifications

• 5–7 years of Account Management or Customer Success experience in B2B SaaS.
• Own revenue outcomes end to end at the enterprise level with quota, retention, and expansion.
• Navigate deals where champions and economic buyers aren’t aligned.
• Discuss AI concepts and integrations with developers; familiarity with APIs & SDKs.
• Proven ability to drive expansion, cross-sell, and renewals at scale.
• Excellent communication and executive relationship-building skills.

Responsibilities

• Manage a book of 25–50 enterprise accounts, driving value and renewals.
• Develop executive success plans and expansion motions to grow the book.
• Advise on agent design, voice customization, and integrations with customers.
• Partner with growth teams to expand product adoption and reduce churn.

Skills

Account Management

Customer Success

B2B SaaS

AI/ML products

APIs & SDKs

Tools

APIs & SDKs

Job description

ElevenLabs is seeking a remote-first Enterprise Account Manager to own the full commercial relationship for 25–50 enterprise accounts, guiding value realization, expansion, and renewals across AI-native experiences.

You’ll work at the intersection of customer success and revenue, engaging executives, shaping success plans, and driving cross-sell within ElevenLabs’ expanding product suite. This role emphasizes strategic relationships and high-impact outcomes.