Enterprise AI Account Manager | Remote-First

Jobicy; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

ElevenLabs is seeking a remote-first Enterprise Account Manager in the United States to own the full commercial relationship across 25 to 50 enterprise accounts. You’ll ensure customers extract real value from AI-native products, drive expansion into additional ElevenLabs platforms, and renew with conviction, all while maintaining commercial momentum.

You will engage with executives and technical teams, map success plans, and collaborate with product and engineering to align customer outcomes

Qualifications

• 5 to 7 years of Account Management or Customer Success in B2B SaaS or AI products.
• Own revenue outcomes end to end at the enterprise level – quota, retention, and expansion.
• Navigate champion vs economic buyer alignment without losing the relationship.
• Hold technical conversations with developers/engineers; familiarity with AI concepts, API integrations, and SDKs.
• Use product data to spot health signals, expansion opportunities, and churn risk.
• Present to a C-suite, troubleshoot with engineering, and close with procurement.

Responsibilities

• Own the full commercial relationship for 25–50 enterprise accounts.
• Build executive relationships and success plans; drive expansion and renewals.
• Advise customers on agent design, voice customization, and integrations.
• Partner with product and engineering to align customer value with business outcomes.
• Lead cross-sell within ElevenLabs’ product suite and manage end-to-end renewals.

Skills

Account Management

Customer Success

Enterprise sales

Technical conversations

API integrations

SDKs

Job description

ElevenLabs is seeking a remote-first Enterprise Account Manager in the United States to own the full commercial relationship across 25 to 50 enterprise accounts. You’ll ensure customers extract real value from AI-native products, drive expansion into additional ElevenLabs platforms, and renew with conviction, all while maintaining commercial momentum.

You will engage with executives and technical teams, map success plans, and collaborate with product and engineering to align customer outcomes