Senior Enterprise AI Account Manager (Remote)

Zekai; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

ElevenLabs is seeking an experienced Enterprise Account Manager/Customer Success leader to own a defined book of 25–50 enterprise accounts in the United States. You will drive renewals, expansions, and cross-sell across the ElevenLabs product suite, engaging executives and technical teams to deliver measurable value.

This remote-first role requires deep experience in B2B SaaS, AI/ML products, and a proven ability to navigate complex organizations.

Qualifications

• 5+ years of Enterprise Account Management or Customer Success in B2B SaaS, Developer Tools, or AI/ML products.
• Proven ability to manage revenue outcomes end-to-end at enterprise level (quota, retention, expansion).
• Experience navigating multiple stakeholders including executive buyers.
• Ability to hold technical conversations with developers/engineers and earn trust.
• Strong communication with C-suite and cross-functional teams to drive expansion.

Responsibilities

• Own full commercial relationship for 25–50 enterprise accounts.
• Drive renewal, expansion, and cross-sell across ElevenLabs product suite.
• Advise on agent design, integrations, and optimization using data and logs.
• Develop executive success plans and account growth strategies.
• Collaborate with product, eng, and marketing to maximize value delivered.

Skills

Enterprise AM/CS

B2B SaaS

AI/ML products

Technical conversations

C-suite communication

Cross-functional collaboration

CRM systems

Tools

CRM systems

Data analytics tools

Job description

ElevenLabs is seeking an experienced Enterprise Account Manager/Customer Success leader to own a defined book of 25–50 enterprise accounts in the United States. You will drive renewals, expansions, and cross-sell across the ElevenLabs product suite, engaging executives and technical teams to deliver measurable value.

This remote-first role requires deep experience in B2B SaaS, AI/ML products, and a proven ability to navigate complex organizations.