Senior Enterprise Account Manager — Growth & Advisory

Inriver; Saint Paul (MN); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K plan

Short-term disability insurance

Long-term disability insurance

Job summary

Inriver is seeking a Senior Account Manager to lead retention and growth for a portfolio of customers in the United States. You will build trusted advisory relationships, coordinate with cross-functional teams, and aim to expand annual recurring revenue while ensuring customer satisfaction.

This role requires up to 25% travel for meetings, onsite engagements, and events. The ideal candidate has 5–10 years of enterprise SaaS account management, experience with strategic account planning, and

Qualifications

• 5–10 years of enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• Soft skills: strong communication, presentation, storytelling, and teamwork.
• Keen curiosity to learn and grow with customers.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners.
• Serve as the point of contact for all matters and coordinate cross-functional teams.
• Grow committed ARR from the existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value of Inriver solutions.
• Provide updates on capabilities and align with current and potential use cases.
• Prepare proposals and presentations; lead negotiations and complex decisions.
• Use account planning to forecast and set goals for success.

Skills

Enterprise account management

Business development

Strategic account planning

CRM usage

Communication skills

Presentation skills

Storytelling

Knowledge sharing

Curiosity to learn

Business writing

Education

University/College degree or equivalent

Tools

CRM software

Job description

Inriver is seeking a Senior Account Manager to lead retention and growth for a portfolio of customers in the United States. You will build trusted advisory relationships, coordinate with cross-functional teams, and aim to expand annual recurring revenue while ensuring customer satisfaction.

This role requires up to 25% travel for meetings, onsite engagements, and events. The ideal candidate has 5–10 years of enterprise SaaS account management, experience with strategic account planning, and