Senior Account Manager: Retention & Growth Architect

Solutions by Text; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Solutions by Text seeks a Senior Account Manager to own and grow a portfolio of large, high-value customer relationships with a primary focus on revenue retention and a secondary focus on expansion through payments and new messaging use cases.

The role requires operating with autonomy, managing risk with Customer Success, and delivering measurable revenue outcomes across a growing product portfolio.

Qualifikationen

• 7+ years of relevant SaaS account management experience.
• Proven ability to protect, renew, and grow recurring revenue.
• Experience managing complex, enterprise-level accounts.
• Strong forecasting, CRM accuracy, and cross-functional collaboration.

Aufgaben

• Own revenue retention for assigned accounts with renewals and churn mitigation.
• Drive expansion through payments and new messaging use cases.
• Collaborate with Customer Success, Sales, Payments, Product, Marketing, and Finance.
• Maintain accurate renewal forecasts and CRM data.

Kenntnisse

Account management

SaaS

Forecasting

CRM (Salesforce)

Negotiation

Stakeholder management

Tools

Salesforce

Jobbeschreibung

Solutions by Text seeks a Senior Account Manager to own and grow a portfolio of large, high-value customer relationships with a primary focus on revenue retention and a secondary focus on expansion through payments and new messaging use cases.

The role requires operating with autonomy, managing risk with Customer Success, and delivering measurable revenue outcomes across a growing product portfolio.