Senior Enterprise Account Manager - SaaS Growth & Retention

Inriver; Florida; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K, STD and

Job summary

Inriver is seeking a Senior Account Manager to own retention and growth for a portfolio of customers in the United States. You will build relationships to expand business and ensure customer satisfaction, with up to 25% travel for meetings, on-site engagements, and events.

You will lead strategic account planning, coordinate with cross-functional teams, and drive ARR growth while maintaining high-level client relationships within a SaaS ecosystem.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic levels.
• Serve as point of contact for all customer matters and coordinate with cross-functional teams for success.
• Grow the committed ARR from the existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value from Inriver solutions.
• Provide updates on Inriver capabilities and align to use cases.

Skills

Account management

Enterprise SaaS

Strategic account planning

CRM proficiency

Business English

Education

Bachelor's degree or equivalent

Job description

Inriver is seeking a Senior Account Manager to own retention and growth for a portfolio of customers in the United States. You will build relationships to expand business and ensure customer satisfaction, with up to 25% travel for meetings, on-site engagements, and events.

You will lead strategic account planning, coordinate with cross-functional teams, and drive ARR growth while maintaining high-level client relationships within a SaaS ecosystem.