Senior Enterprise Account Manager - AI Voice Platforms

ElevenLabs; New York (NY); A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

ElevenLabs is seeking a Senior Enterprise Account Manager to own the commercial relationship for a 25–50 enterprise book, driving renewals, expansion, and cross-sell across our AI-native product suite.

You will engage with executives and engineering teams, translating technical value into business outcomes while managing renewals and growth across high-impact accounts from a remote-first setup.

Formación

• 5–7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you have specific, quantified wins at the enterprise level and you can speak to them clearly.
• Own revenue outcomes end to end at the enterprise level - quota, retention, and expansion - and you run the full expansion motion yourself without a sales handoff.
• You've navigated situations where the champion and the economic buyer aren’t on the same page, and you know how to preserve relationships and the deal.
• You can hold technical conversations with developers/engineering teams and earn their trust - familiarity with AI concepts, APIs, and SDKs is a must.
• You use product data to stay ahead of accounts - spotting health signals, expansion opportunities, and risk early to prevent churn.
• You can present to a C-suite, troubleshoot with engineering, and close with procurement – often in the same week; conversations count.

Responsabilidades

• Own the full commercial relationship and customer success for a 25–50 enterprise book.
• Drive renewals and cross-sell across ElevenLabs' product suite to grow ARR.
• Build executive relationships and success plans with key accounts.
• Advise on agent design, voice customization, conversations, integrations, and data usage to reduce friction.
• Connect technical outcomes to commercial growth and partner with high-growth accounts.
• Own NRR and lead expansion motions; growth with customers is the goal, not just retention.

Conocimientos

Enterprise Account Management

Customer Success

SaaS Sales

AI/ML Knowledge

Executive Communication

Deal Negotiation

Descripción del empleo

ElevenLabs is seeking a Senior Enterprise Account Manager to own the commercial relationship for a 25–50 enterprise book, driving renewals, expansion, and cross-sell across our AI-native product suite.

You will engage with executives and engineering teams, translating technical value into business outcomes while managing renewals and growth across high-impact accounts from a remote-first setup.