Senior Enterprise Account Manager – AI Platforms

ElevenLabs; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Remote-first work

Annual discretionary stipend

Colleague travel stipend

Job summary

ElevenLabs is seeking an Enterprise Account Manager/Customer Success lead to own a book of 25–50 enterprise accounts in the United States, helping customers realize value from our AI-native platform across voice, customization, and integrations.

You will drive renewals, expansions, and cross-sell across ElevenLabs’ product suite, build executive relationships, and guide customers from onboarding to long-term success in a fast-paced, remote-first environment.

Qualifications

• 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
• You own revenue outcomes end to end at the enterprise level including quota, retention, and expansion.
• You've been in deals where the champion and the economic buyer aren’t aligned without risking the relationship or deal.
• You can hold a technical conversation with developers or engineering teams and earn their trust—familiarity with AI concepts, API integrations, and SDKs is a must.
• You use product data to stay ahead of your accounts—spotting health signals and expansion opportunities.
• You can present to a C-suite, troubleshoot with an engineering team, and close with procurement leads.

Responsibilities

• On the ground, you’ll be in the product with customers—advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction.
• You connect what's working technically to what's growing commercially and partner with high-growth accounts to help them achieve value.
• Success of the customer and commercial ownership go hand in hand and are at the core of this role.
• You own the full commercial relationship and renewals across your managed book, driving cross-sell into ElevenLabs’ expanding product suite.

Skills

Enterprise AM/CS

B2B SaaS

Technical conversation

Executive communication

Data-driven growth

Cross-functional

Tools

APIs/SDKs

Job description

ElevenLabs is seeking an Enterprise Account Manager/Customer Success lead to own a book of 25–50 enterprise accounts in the United States, helping customers realize value from our AI-native platform across voice, customization, and integrations.

You will drive renewals, expansions, and cross-sell across ElevenLabs’ product suite, build executive relationships, and guide customers from onboarding to long-term success in a fast-paced, remote-first environment.