Senior Enterprise Account Executive - Remote AI Growth

Zendesk: Transform Customer & Employee Service with AI Agents

Michigan

Remote

USD 283,000 - 425,000

Full time

7 days ago

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Job summary

Zendesk: Transform Customer & Employee Service with AI Agents is hiring Enterprise Account Executives for a fully flexible remote role in the United States. The candidate will own net-new business, conduct consultative discovery and present ROI-driven cases for AI-powered Zendesk solutions.

Expect a high-impact, multi-threaded selling process with executives and diverse stakeholders. The role demands 8–12 years in complex B2B SaaS sales, proven quota attainment, and strong business judgment to

Qualifications

8–12 years of related experience in complex B2B SaaS new-business selling.
Demonstrated capability in value-based discovery & commercial deal ownership.
Evidence of quota attainment or equivalent growth results and executive engagement.
Ability to discuss AI, automation, service operations and platform value credibly.
Education: no specific credential required if experience proves capability.

Responsibilities

Create and maintain qualified net-new pipeline to meet or exceed quota.
Lead a repeatable prospecting-to-close process from discovery to close.
Translate customer priorities into Zendesk platform and AI value propositions.
Build alignment across business, technology, security, finance and procurement groups.
Own commercial strategy, deal progression and negotiation within guardrails.
Coordinate with Solution Engineers, Product Specialists, Marketing and partners to improve win probability.
Maintain CRM data, forecast discipline and early risk visibility.