Senior Enrollment Counselor – Admissions & Outreach

The Community Solution Education System; Pasadena (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Generous paid time-off

Medical and dental coverage

Retirement plan with employer matching

Tuition reimbursement

Professional development

Job summary

Pacific Oaks College and Children’s School in Pasadena, California, seeks an Enrollment Counselor/Senior Enrollment Counselor to guide prospective students from inquiry to matriculation, maintaining records and providing counseling on programs and admissions.

The role supports outbound outreach, information sessions, and collaboration with Financial Aid and Registrar. The Senior level adds expert guidance, mentoring, and process improvements, with occasional evening/weekend hours.

Qualifications

• Bachelor’s degree from an accredited institution or substitution on a year-for-year basis.
• Two (2) years of relevant experience in admissions, recruitment, consultative sales, or service-oriented field.
• Proven ability to work in a goal-oriented environment and meet performance metrics.

Responsibilities

• Manage an assigned recruitment pipeline by providing counseling on programs, admissions requirements, financial aid pathways, and enrollment next steps through phone, virtual, and in-person appointments.
• Execute high-volume outbound outreach to engage prospective students and advance qualified leads through the enrollment funnel.
• Assess needs of adult/non-traditional learners and resolve enrollment barriers while handling high-priority student cases.
• Coordinate and deliver information sessions, webinars, and events, partnering on lead transitions and application completion.
• Maintain documentation of student interactions and status updates in CRM and SIS while monitoring performance metrics.
• Collaborate with Financial Aid, Registrar, and Academic Advising to facilitate smooth handoffs and issue resolution.
• Mentor Enrollment Counselors, support training materials, and test outreach strategies to improve conversion.

Education

Bachelor’s degree from an accredited institution

Job description

Pacific Oaks College and Children’s School in Pasadena, California, seeks an Enrollment Counselor/Senior Enrollment Counselor to guide prospective students from inquiry to matriculation, maintaining records and providing counseling on programs and admissions.

The role supports outbound outreach, information sessions, and collaboration with Financial Aid and Registrar. The Senior level adds expert guidance, mentoring, and process improvements, with occasional evening/weekend hours.