Senior Enrollment Counselor

The Community Solution Education System; Pasadena (CA); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical and dental coverage

Company-paid life and disability

Retirement plan with employer contrib.

Tuition reimbursement

Professional development

Paid time-off

Job summary

Pacific Oaks College and Children’s School in Pasadena, CA, is seeking a Senior Enrollment Counselor to guide adult and non-traditional students through the admissions process, manage a recruitment territory, and deliver a student-centered experience aligned with our diversity and social justice mission.

The role goes beyond recruitment to provide mentorship to peers, collaborate with campus leadership, and prepare for an Admissions Manager capacity within 6–8 months.

Qualifications

• Bachelor’s degree required; combination of education and related experience may substitute for degree.
• Five years of progressive experience in admissions, enrollment management, or high-level recruitment.
• Proven track record of exceeding enrollment targets and managing complex applicant scenarios.
• Experience in lead or mentor capacity, guiding peers and improving team performance.

Responsibilities

• Manage the full student recruitment lifecycle from inquiry to matriculation via calls, emails, and interviews.
• Provide peer coaching, onboarding support, and guidance to newer Enrollment Counselors for consistency and performance.
• Collaborate with Admissions leadership on performance, training, and initiatives with view to an Admissions Manager role within 6–8 months.
• Serve as SME on specialized programs and complex admissions requirements; resolve high-priority inquiries.
• Coordinate with Financial Aid, Registrar, and Academic Advising to streamline transfer processes and reduce bottlenecks.
• Track pipeline activities and touches in CRM (Salesforce) and CampusVue; use data insights to optimize yield.
• Represent Pacific Oaks College through information sessions, webinars, and yield events.

Skills

Lead & mentoring

Enrollment targets

Public presentations

Team collaboration

Education

Bachelor’s degree

Tools

Salesforce

CampusVue

Job description

Job Description

Pacific Oaks College and Children’s School is recruiting an Enrollment Counselor for their campus in Pasadena, California.

Pacific Oaks College and Children’s School

Pacific Oaks College and Children’s School, located in Pasadena, California, is a nonprofit institution rooted in Quaker values and a strong social justice heritage. The College offers bachelor’s, master’s, a doctorate, and certificate programs in education, human development, counseling, and related fields, while the Children’s School is internationally recognized for its pioneering work in anti-bias education, emergent curriculum, and peaceful conflict resolution. Together, they foster inclusive, culturally responsive learning environments that honor the unique potential of every individual. Employees join a mission-driven community committed to respect, diversity, social justice, and lifelong learning.

About the Position

Pacific Oaks College is seeking an accomplished, highly motivated Senior Enrollment Counselor to join our Admissions team at our Pasadena, CA campus. In this vital role, you will serve as a primary ambassador and consultative advisor to prospective students, guiding adult and non-traditional learners through the admissions and enrollment process from initial inquiry to matriculation. You will manage an active recruitment territory, drive key institutional enrollment goals, and deliver a student-centered admissions experience aligned with our mission of diversity, inclusion, and social justice.

As a senior member of the admissions team, this position goes beyond direct recruitment to serve as a departmental subject matter expert and peer leader. The ideal candidate brings extensive enrollment experience paired with strong leadership potential; someone skilled in navigating complex applicant files, optimizing outreach strategies, and providing intentional mentorship, onboarding support, and guidance to fellow counselors. This is an exciting opportunity for an experienced admissions professional looking to leverage their expertise, foster team-wide excellence, and make a lasting impact within a mission-driven community.

Responsibilities

• Manage the full student recruitment lifecycle by conducting high-volume, consultative outreach (calls, emails, SMS) and individualized admissions interviews to guide prospective students from inquiry through matriculation.
• Provide intentional peer coaching, onboarding support, and day-to-day guidance to newer Enrollment Counselors to ensure team-wide consistency, high outreach standards, and operational excellence.
• Partner closely with Admissions leadership on team performance monitoring, training material development, and strategic initiatives in preparation for stepping into an Admissions Manager capacity within 6-8 months.
• Serve as a subject matter expert on specialized academic programs and complex admissions requirements, resolving high-priority student inquiries and enrollment hurdles with sound professional judgment.
• Work collaboratively with Financial Aid, the Registrar, and Academic Advising to streamline transfer processes, resolve processing bottlenecks, and deliver an exceptional, seamless prospective student experience.
• Accurately track all pipeline activities, lead statuses, and touchpoints in CRM and student information systems (Salesforce and CampusVue), utilizing data insights and “speed to lead” best practices to optimize conversion and yield metrics.
• Represent Pacific Oaks College by coordinating and leading virtual and on-campus information sessions, webinars, and yield events to drive interest and community engagement.

Note: While this list captures the core focus of the position, we look forward to sharing the full scope of responsibilities with finalists during our interview stages.

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
  • A combination of education and/or related technical or professional experience may be substituted for the bachelor’s degree on a year for year basis.
• Five (5) years of progressive experience in admissions, enrollment management, or high-level consultative recruitment.
• Demonstrated track record of consistently exceeding enrollment targets and managing complex applicant scenarios.
• Experience in a lead or mentor capacity, with the ability to guide peers and improve team performance.

Preferred Qualifications

• One (1) year of direct experience in college admissions or recruitment, specifically with adult or non-traditional learners.
• Advanced proficiency in utilizing CRM software (Salesforce) and student information systems (Campus Vue) to manage a pipeline.
• Proven track record of meeting or exceeding individual recruitment or sales goals.
• Knowledge of federal financial aid processes and higher education enrollment cycles.
• Experience conducting public presentations or facilitating group information sessions.

Location

Pasadena, CA

May be eligible for hybrid work location. Position may require employee to be on campus for mandatory meetings and other work-related events.

Anticipated Salary

$28-32 per hour

Compliance with Federal Antidiscrimination Guidance

Pacific Oaks College is committed to providing equal employment and educational opportunity to all people and strictly adheres to federal anti-discrimination laws. In accordance with DOJ guidance, the College affirms that no programs, hiring practices, promotions, admissions, or other decisions shall provide preferential treatment based on race, color, national origin, sex, religion, age, disability, or other protected characteristics without appropriate lawful rationale. The College will also ensure compliance of its third-party contractors or program partners in this regard.

Disclaimer

The duties listed above describe the general nature and level of work expected of faculty in this position and are not an exhaustive list of responsibilities. The College reserves the right to amend or modify the job description as institutional needs evolve. Pacific Oaks College provides equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, or any other protected status under applicable law.

Pacific Oaks offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include:

• generous paid time-off
• medical and dental coverage
• company-paid life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts (FSA)
• tuition reimbursement
• professional development
• and regular employee appreciation events

Pacific Oaks is an Equal Opportunity Employer.