Enrollment Counselor

The Community Solution Education System

Pasadena (CA)

On-site

USD 36,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Generous paid time-off

Medical and dental coverage

Retirement plan with employer matching

Tuition reimbursement

Professional development

Job summary

Pacific Oaks College and Children’s School in Pasadena, California, seeks an Enrollment Counselor/Senior Enrollment Counselor to guide prospective students from inquiry to matriculation, maintaining records and providing counseling on programs and admissions.

The role supports outbound outreach, information sessions, and collaboration with Financial Aid and Registrar. The Senior level adds expert guidance, mentoring, and process improvements, with occasional evening/weekend hours.

Qualifications

Bachelor’s degree from an accredited institution or substitution on a year-for-year basis.
Two (2) years of relevant experience in admissions, recruitment, consultative sales, or service-oriented field.
Proven ability to work in a goal-oriented environment and meet performance metrics.

Responsibilities

Manage an assigned recruitment pipeline by providing counseling on programs, admissions requirements, financial aid pathways, and enrollment next steps through phone, virtual, and in-person appointments.
Execute high-volume outbound outreach to engage prospective students and advance qualified leads through the enrollment funnel.
Assess needs of adult/non-traditional learners and resolve enrollment barriers while handling high-priority student cases.
Coordinate and deliver information sessions, webinars, and events, partnering on lead transitions and application completion.
Maintain documentation of student interactions and status updates in CRM and SIS while monitoring performance metrics.
Collaborate with Financial Aid, Registrar, and Academic Advising to facilitate smooth handoffs and issue resolution.
Mentor Enrollment Counselors, support training materials, and test outreach strategies to improve conversion.

Education

Bachelor’s degree from an accredited institution

Job description

Job Description:

Pacific Oaks College and Children’s School

Admissions

Enrollment Counselor / Senior Enrollment Counselor

Full-time

Salary: $26.00 to $28.00 per hour

Pacific Oaks College and Children’s School is recruiting an Enrollment Counselor for their campus in Pasadena, California.

About Pacific Oaks College and Children’s School

Pacific Oaks College and Children’s School, located in Pasadena, California, is a nonprofit institution rooted in Quaker values and a strong social justice heritage. The College offers bachelor’s, master’s, a doctorate, and certificate programs in education, human development, counseling, and related fields, while the Children’s School is internationally recognized for its pioneering work in anti-bias education, emergent curriculum, and peaceful conflict resolution. Together, they foster inclusive, culturally responsive learning environments that honor the unique potential of every individual. Employees join a mission-driven community committed to respect, diversity, social justice, and lifelong learning.

About the Position

The Enrollment Counselor/Senior Enrollment Counselor serves as a primary point of contact for prospective students, guiding them through the admissions and enrollment process from inquiry to matriculation. This role manages an assigned recruitment pipeline, provides individualized counseling on academic programs and admissions requirements, conducts proactive outreach, and supports prospective students in navigating the enrollment process. The position plays a key role in achieving enrollment goals through consultative advising, relationship building, timely follow-up, and accurate maintenance of student records and activity in institutional systems.

This position is structured at two levels to reflect increasing experience, expertise, and scope of responsibility. The Enrollment Counselor level is focused on direct recruitment, outreach, and pipeline management. The Senior Enrollment Counselor level includes all core responsibilities of the Enrollment Counselor while also serving as a subject matter expert for admissions processes, supporting complex student situations, mentoring team members, and contributing to process improvement and strategic enrollment efforts. Both levels may require evening and weekend hours in support of recruitment and enrollment events.

Responsibilities

Manage an assigned recruitment pipeline by providing individualized, consultative counseling on academic programs, admissions requirements, financial aid pathways, and enrollment next steps through phone, virtual, and in-person appointments.
Execute high-volume outbound phone, email, and SMS outreach while maintaining established “speed to lead” standards to engage prospective students, strengthen relationships, and advance qualified leads through the enrollment funnel.
Assess the needs of adult and non-traditional learners, identify and resolve enrollment barriers, and manage high-priority or escalated student cases using sound professional judgment and advanced problem-solving skills.
Coordinate and deliver information sessions, webinars, recruitment events, and yield activities while partnering with Admissions Coordinators on lead transitions, post-event follow-up, application completion, and territory enrollment goals.
Maintain complete and accurate documentation of student interactions, appointments, application progress, and status updates in Salesforce and CampusVue while monitoring performance metrics to prioritize outreach and support institutional enrollment targets.
Collaborate with Financial Aid, the Registrar, Academic Advising, and other internal partners to facilitate effective student handoffs, resolve complex or systemic processing issues, and ensure a seamless enrollment experience.
Serve as a subject matter expert by mentoring and onboarding Enrollment Counselors, supporting the development of training materials and best-practice guides, and testing communication templates and outreach strategies to improve team consistency, engagement, and conversion results.

Minimum Qualifications

Bachelor’s degree from an accredited institution.
- A combination of education and/or related technical or professional experience may be substituted for the bachelor’s degree on a year for year basis.
Two (2) years of relevant experience in admissions, recruitment, consultative sales, or a service-oriented field.
Proven ability to work in a goal-oriented environment and meet established performance metrics.

Preferred Qualifications

One (1) year of direct experience in college admissions or recruitment, specifically with adult or non-traditional learners.
Advanced proficiency in utilizing CRM software (Salesforce) and student information systems (Campus Vue) to manage a pipeline.
Proven track record of meeting or exceeding individual recruitment or sales goals.
Knowledge of federal financial aid processes and higher education enrollment cycles.
Experience conducting public presentations or facilitating group information sessions.

Location

Pasadena, CA

Anticipated Salary

Enrollment Counselor: $26-28 per hour

Compliance with Federal Antidiscrimination Guidance

Pacific Oaks College is committed to providing equal employment and educational opportunity to all people and strictly adheres to federal anti-discrimination laws. In accordance with DOJ guidance, the College affirms that no programs, hiring practices, promotions, admissions, or other decisions shall provide preferential treatment based on race, color, national origin, sex, religion, age, disability, or other protected characteristics without appropriate lawful rationale. The College will also ensure compliance of its third-party contractors or program partners in this regard.

Disclaimer

The duties listed above describe the general nature and level of work expected of faculty in this position and are not an exhaustive list of responsibilities. The College reserves the right to amend or modify the job description as institutional needs evolve. Pacific Oaks College provides equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, or any other protected status under applicable law.

Pacific Oaks offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education.