Enrollment Counselor

Saybrook University; Pasadena (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

Pacific Oaks College and Children’s School in Pasadena, California is seeking an Enrollment Counselor to guide prospective students from inquiry to matriculation, manage a recruitment pipeline, and provide consultative counseling on programs, admissions, and financial aid pathways.

The Enrollment Counselor level focuses on outreach and pipeline management; Senior Enrollment Counselor serves as a subject matter expert, mentors staff, and supports enrollment improvements, with potential

Qualifications

• Bachelor’s degree or equivalent combination of education/experience.
• 2 years of experience in admissions, recruitment, or service-oriented field.
• Proven ability to meet performance metrics in a goal-oriented environment.
• Experience with CRM and student information systems is preferred.

Responsibilities

• Manage an assigned recruitment pipeline and counsel on programs, admissions, and financial aid.
• Conduct high-volume outbound outreach to engage prospective students and advance leads.
• Coordinate information sessions, webinars, and events; partner on lead transitions and follow-ups.
• Maintain accurate documentation of interactions and progress in CRM/SIS.
• Collaborate with internal offices to ensure a seamless enrollment experience.
• Mentor Enrollment Counselors and contribute to training materials and best practices.

Skills

Salesforce

Outbound outreach

Consultative selling

Education

Bachelor's degree

Tools

Salesforce

CampusVue

Job description

Job Description:Pacific Oaks College and Children’s SchoolAdmissionsEnrollment Counselor / Senior Enrollment CounselorFull-timeSalary: $26.00 to $28.00 per hourPacific Oaks College and Children’s School is recruiting an Enrollment Counselor for their campus in Pasadena, California.About Pacific Oaks College and Children's SchoolPacific Oaks College and Children's School, located in Pasadena, California, is a nonprofit institution rooted in Quaker values and a strong social justice heritage. The College offers bachelor’s, master’s, a doctorate, and certificate programs in education, human development, counseling, and related fields, while the Children’s School is internationally recognized for its pioneering work in anti-bias education, emergent curriculum, and peaceful conflict resolution. Together, they foster inclusive, culturally responsive learning environments that honor the unique potential of every individual. Employees join a mission-driven community committed to respect, diversity, social justice, and lifelong learning.About the PositionThe Enrollment Counselor/Senior Enrollment Counselor serves as a primary point of contact for prospective students, guiding them through the admissions and enrollment process from inquiry to matriculation. This role manages an assigned recruitment pipeline, provides individualized counseling on academic programs and admissions requirements, conducts proactive outreach, and supports prospective students in navigating the enrollment process. The position plays a key role in achieving enrollment goals through consultative advising, relationship building, timely follow-up, and accurate maintenance of student records and activity in institutional systems.This position is structured at two levels to reflect increasing experience, expertise, and scope of responsibility. The Enrollment Counselor level is focused on direct recruitment, outreach, and pipeline management. The Senior Enrollment Counselor level includes all core responsibilities of the Enrollment Counselor while also serving as a subject matter expert for admissions processes, supporting complex student situations, mentoring team members, and contributing to process improvement and strategic enrollment efforts. Both levels may require evening and weekend hours in support of recruitment and enrollment events.ResponsibilitiesManage an assigned recruitment pipeline by providing individualized, consultative counseling on academic programs, admissions requirements, financial aid pathways, and enrollment next steps through phone, virtual, and in-person appointments.Execute high-volume outbound phone, email, and SMS outreach while maintaining established “speed to lead” standards to engage prospective students, strengthen relationships, and advance qualified leads through the enrollment funnel.Assess the needs of adult and non-traditional learners, identify and resolve enrollment barriers, and manage high-priority or escalated student cases using sound professional judgment and advanced problem-solving skills.Coordinate and deliver information sessions, webinars, recruitment events, and yield activities while partnering with Admissions Coordinators on lead transitions, post-event follow-up, application completion, and territory enrollment goals.Maintain complete and accurate documentation of student interactions, appointments, application progress, and status updates in Salesforce and CampusVue while monitoring performance metrics to prioritize outreach and support institutional enrollment targets.Collaborate with Financial Aid, the Registrar, Academic Advising, and other internal partners to facilitate effective student handoffs, resolve complex or systemic processing issues, and ensure a seamless enrollment experience.Serve as a subject matter expert by mentoring and onboarding Enrollment Counselors, supporting the development of training materials and best-practice guides, and testing communication templates and outreach strategies to improve team consistency, engagement, and conversion results.Minimum QualificationsBachelor’s degree from an accredited institution.A combination of education and/or related technical or professional experience may be substituted for the bachelor's degree on a year for year basis.Two (2) years of relevant experience in admissions, recruitment, consultative sales, or a service-oriented field.Proven ability to work in a goal-oriented environment and meet established performance metrics.Preferred QualificationsOne (1) year of direct experience in college admissions or recruitment, specifically with adult or non-traditional learners.Advanced proficiency in utilizing CRM software (Salesforce) and student information systems (Campus Vue) to manage a pipeline.Proven track record of meeting or exceeding individual recruitment or sales goals.Knowledge of federal financial aid processes and higher education enrollment cycles.Experience conducting public presentations or facilitating group information sessions.LocationPasadena, CAAnticipated SalaryEnrollment Counselor: $26-28 per hourCompliance with Federal Antidiscrimination GuidancePacific Oaks College is committed to providing equal employment and educational opportunity to all people and strictly adheres to federal anti-discrimination laws. In accordance with DOJ guidance, the College affirms that no programs, hiring practices, promotions, admissions, or other decisions shall provide preferential treatment based on race, color, national origin, sex, religion, age, disability, or other protected characteristics without appropriate lawful rationale. The College will also ensure compliance of its third-party contractors or program partners in this regard.DisclaimerThe duties listed above describe the general nature and level of work expected of faculty in this position and are not an exhaustive list of responsibilities. The College reserves the right to amend or modify the job description as institutional needs evolve. Pacific Oaks College provides equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, or any other protected status under applicable law.Compensation & BenefitsThis opportunity is budgeted at $ base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.https://www.pacificoaks.edu/about/careers-pacific-oaks/Pacific Oaks is an Equal Opportunity Employer.Pacific Oaks participates in E-Verify and verifies identity and employment eligibility of all persons hired.Compliance with Federal Antidiscrimination GuidancePacific Oaks College is committed to providing equal employment and educational opportunity to all people and strictly adheres to federal anti-discrimination laws. In accordance with DOJ guidance, the College affirms that no programs, hiring practices, promotions, admissions, or other decisions shall provide preferential treatment based on race, color, national origin, sex, religion, age, disability, or other protected characteristics without appropriate lawful rationale. The College will also ensure compliance of its third-party contractors or program partners in this regard.DisclaimerThe duties listed above describe the general nature and level of work expected of faculty in this position and are not an exhaustive list of responsibilities. The College reserves the right to amend or modify the job description as institutional needs evolve. Pacific Oaks College provides equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, or any other protected status under applicable law.