Senior Engineer, Gemini Enterprise CX on Google Cloud

Accenture; Columbus (OH); On-site; USD 90,000 - 190,000; Full time

Job summary

Accenture is seeking a Senior Engineer to advance Gemini Enterprise for Customer Experience (GECX) solutions within Google Cloud. You will work directly with clients, support senior architects, and contribute to end-to-end project execution across global delivery teams.

Ideal candidates bring multi-year experience in CCaaS and AI-enabled contact center platforms, with a strong emphasis on GCP and Generative AI applications.

Qualifications

• 3+ years in technology transformation with focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• 5+ years in contact center technologies and best practices, including AI agent building, CCaaS strategy, migration and implementation across major platforms.
• 5+ years aligning technology with contact center benchmarks, quality metrics, and agent scorecards.
• Bachelor’s degree or equivalent work experience; if associate’s, 6+ years required.

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of global service technology solutions for customer channel solutions.
• Architect and provide technical recommendations between GECX offerings and client environments.
• Design enterprise-ready AI agents with retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and observability.
• Configure and implement GECX CCaaS solutions within client environments and interpolate with end-to-end architecture and requirements.
• Collaborate with software partners to design and deliver service-focused solutions.
• Plan and estimate delivery work with Agile methods, managing milestones, resources (on- and offshore), scope, budget, risk.
• Lead day-to-day on-shore and off-shore project teams through lifecycle.
• Capture high-level business requirements and translate into epics and user stories.

Skills

GECX Solutions

Google Cloud Platform

Conversational AI

CCaaS

Client-facing

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a Senior Engineer to advance Gemini Enterprise for Customer Experience (GECX) solutions within Google Cloud. You will work directly with clients, support senior architects, and contribute to end-to-end project execution across global delivery teams.

Ideal candidates bring multi-year experience in CCaaS and AI-enabled contact center platforms, with a strong emphasis on GCP and Generative AI applications.