Senior Engagement Manager: Customer Success & Solutions

Akamai Technologies, Inc.; Salem (OR); On-site; USD 120,000 - 215,000; Full time

Job summary

Akamai Technologies, Inc. is seeking an Engagement Manager II to lead customer success initiatives for major retailers and other industries, delivering strategic guidance and expert services.

You will coordinate cross-functional teams, shape program roadmaps, and drive adoption of Akamai solutions to achieve measurable business outcomes while collaborating with sales and pre-sales to expand service usage.

Qualifications

• Have 5 years of experience and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent.

Responsibilities

• Owning customer success and being the trusted advisor that helps customers achieve their desired outcomes using Akamai solutions.

Skills

Customer-facing

Program management

Leadership

Cross-functional collaboration

Remote teamwork

Strategic thinking

Education

Bachelor's in CS, MIS or Engineering

Tools

DevOps

DNS

TLS

HTTP

Cloud architectures

Job description

Akamai Technologies, Inc. is seeking an Engagement Manager II to lead customer success initiatives for major retailers and other industries, delivering strategic guidance and expert services.

You will coordinate cross-functional teams, shape program roadmaps, and drive adoption of Akamai solutions to achieve measurable business outcomes while collaborating with sales and pre-sales to expand service usage.