Engagement Manager II: Customer Success Leader

Akamai Technologies, Inc.; Topeka (KS); Remote; USD 120,000 - 215,000; Full time

Job summary

Akamai Technologies, Inc. is seeking an Engagement Manager II to own customer success, act as a trusted advisor, and guide customers through complex digital initiatives.

You will lead cross-functional efforts, architect web performance, cloud, and security solutions, and drive adoption of Akamai services across major accounts. The role emphasizes strategic program management, collaboration with sales, and building lasting customer partnerships to deliver measurable business outcomes for global

Qualifications

• 5 years of experience in a customer-facing role or consulting environment
• Experience delivering large technical programs successfully
• Knowledge of DevOps, web performance, and core internet technologies (DNS, TLS, HTTP)
• Familiarity with cloud-based systems design and information security fundamentals

Responsibilities

• Owning customer success and trusted advisor to achieve outcomes with Akamai solutions
• Performing research and assessments to guide customer architecture and adoption decisions
• Architecting and managing web performance, cloud, and security solutions
• Defining account strategy and building a project pipeline
• Leading and mentoring a cross-functional team
• Partnering with sales and pre-sales to expand service usage

Skills

Customer-facing

Program management

DevOps concepts

Web performance

DNS

TLS

HTTP

Cloud computing

Security fundamentals

Remote collaboration

Education

Bachelor's in Computer Science, MIS, Engineering (or equivalent)

Tools

DNS

TLS

HTTP

Cloud platforms

Job description

Akamai Technologies, Inc. is seeking an Engagement Manager II to own customer success, act as a trusted advisor, and guide customers through complex digital initiatives.

You will lead cross-functional efforts, architect web performance, cloud, and security solutions, and drive adoption of Akamai services across major accounts. The role emphasizes strategic program management, collaboration with sales, and building lasting customer partnerships to deliver measurable business outcomes for global