Senior Enablement Coach, New-Hire Onboarding (US&C)

Uber; United States; Presencial; USD 113.000 - 140.000; Jornada completa

Descripción de la vacante

Uber’s US&C Commercial Enablement team is hiring a Senior Associate to lead new-hire onboarding for Account Executives and Account Managers. You will deliver onboarding sessions, coordinate practice activities, and provide hands-on coaching during the first 60 days.

You’ll partner with managers and SMEs to ensure a consistent onboarding experience, identify gaps, and tailor support for rapid early productivity. The role requires in-office presence and strong facilitation skills.

Formación

• A minimum of 3 years of professional experience in Sales Enablement, Learning & Development, sales, account management, Commercial Operations, or a related field.
• Experience facilitating live training, onboarding, workshops, or structured coaching for adult learners.
• Experience supporting customer-facing teams or working in a sales or account management role, with an understanding of core commercial activities and performance expectations.
• Demonstrated ability to coordinate programs or recurring activities, manage schedules and competing priorities, and follow through on operational details.
• Experience using CRM, learning, content management, or reporting tools to support daily work and track progress.
• Ability to use performance data, observations, and feedback to identify learning needs and recommend practical improvements.
• Professional working proficiency in English, with the ability to explain concepts clearly, provide actionable feedback, and communicate effectively with new hires and managers.
• Ability to work from the designated US&C Uber office/hub according to Uber’s applicable work schedule, with in-person presence aligned to new-hire onboarding and coaching needs.

Responsabilidades

• Deliver new-hire onboarding: Facilitate Uber’s Fast Start onboarding program for US&C Account Executives and Account Managers, coordinating sessions, practice activities, assessments, and milestones throughout their first 60 days.
• Provide hands-on, in-office support: Work alongside new hires to answer questions, reinforce training, troubleshoot common challenges, and help them apply learning to their daily work.
• Train and coach core commercial skills: Lead workshops, role plays, call reviews, and individual or small-group coaching on topics such as prospecting, discovery, objection handling, pipeline management, account planning, merchant engagement, and effective use of sales tools.
• Help new hires reach early productivity: Support new hires as they build pipeline, conduct customer conversations, manage accounts, and work toward role-specific ramp milestones. Identify gaps early and coordinate targeted support with their managers.
• Partner with frontline managers: Share observations on new-hire readiness and progress, align on coaching priorities, and support a clear handoff from onboarding to ongoing manager-led development.
• Coordinate the onboarding experience: Maintain cohort schedules, track participation and completion, coordinate subject matter experts, and keep onboarding resources accurate, accessible, and relevant.
• Use data to improve outcomes: Track learning progress, skill assessments, tool adoption, and early productivity indicators. Combine these signals with feedback to recommend and implement improvements to onboarding content and delivery.
• Reinforce effective tool use: Help new hires use Salesforce, Seismic, conversational intelligence, and approved AI tools effectively in their day-to-day work.

Conocimientos

Facilitation

Coaching

Onboarding programs

Sales enablement

Project coordination

Communication

English proficiency

Herramientas

Salesforce

Seismic

Tableau

Conversational intelligence

Descripción del empleo

Uber’s US&C Commercial Enablement team is hiring a Senior Associate to lead new-hire onboarding for Account Executives and Account Managers. You will deliver onboarding sessions, coordinate practice activities, and provide hands-on coaching during the first 60 days.

You’ll partner with managers and SMEs to ensure a consistent onboarding experience, identify gaps, and tailor support for rapid early productivity. The role requires in-office presence and strong facilitation skills.