Senior Employee Relations Lead - Field Ops & Crisis

Amazon Inc.; Riverside (CA); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon.com Services LLC is seeking an Employee Relations Manager to lead proactive and reactive ER initiatives across multiple operational regions, with significant travel up to 50%. The role requires partnering with field operations, HR, and contractors to identify risks, design programs, and deliver training that upholds Amazon’s core values.

The ideal candidate has 7+ years in employee or labor relations, strong data skills, and experience guiding large hourly workforces.

Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint).
• Bachelor's degree or equivalent.
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee relations.

Responsibilities

• Detect and Mitigate Risks: apply ER expertise to identify trends, gaps and challenges; implement solutions to mitigate risks.
• Crisis Management: reactively handle crisis‑oriented partner issues under tight time limits with sound judgment.
• Project Management: own large‑scale, network‑wide projects delivered on time to improve frontline partner experience.
• Analyze and Interpret Data: use data to develop persuasive narratives and recommendations; measure success of programs.
• Communicate Effectively: produce high‑quality written analyses and deliver engaging training sessions.
• Collaborate: build relationships with stakeholders to share information and influence change.
• Problem Solve: work independently in ambiguous conditions to drive resolutions.
• Work at Scale: launch and manage sustainable mechanisms across networks.

Skills

Employee relations

Labor relations

Labor/employment law

Education

Bachelor's degree or equivalent

Tools

Excel

Word

SharePoint

PowerPoint

Job description

Amazon.com Services LLC is seeking an Employee Relations Manager to lead proactive and reactive ER initiatives across multiple operational regions, with significant travel up to 50%. The role requires partnering with field operations, HR, and contractors to identify risks, design programs, and deliver training that upholds Amazon’s core values.

The ideal candidate has 7+ years in employee or labor relations, strong data skills, and experience guiding large hourly workforces.