Strategic Employee Relations Leader | 50% Travel

Amazon Inc.; San Bernardino (CA); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon.com Services LLC is seeking an Employee Relations Manager to support Field Operations across fulfillment and logistics. The role emphasizes fair, respectful treatment of employees within the company values framework, spanning proactive initiatives and reactive crisis response.

The ERM will collaborate with field operations managers, HR, and contractors, analyze multi-level feedback, and design programs and trainings to drive best practices.

Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint).
• Bachelor's degree or equivalent.
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee relations.

Responsibilities

• Detect and mitigate risks across field operations through proactive ER programs.
• Crisis management on time-sensitive partner issues with sound judgment.
• Own large-scale, network-wide projects delivering results on schedule.
• Analyze data and narratives to develop recommendations and measure program success.
• Produce high-quality written communications and deliver engaging training sessions.
• Collaborate with key stakeholders to influence change and share information.
• Solve problems independently in ambiguous situations to drive resolutions.
• Scale processes to manage frontline partner experiences across networks.

Skills

Employee relations

Labor relations

Microsoft Office familiarity

Education

Bachelor's degree

Tools

Microsoft Office (Excel/Word/SharePoint/PowerPoint)

Job description

Amazon.com Services LLC is seeking an Employee Relations Manager to support Field Operations across fulfillment and logistics. The role emphasizes fair, respectful treatment of employees within the company values framework, spanning proactive initiatives and reactive crisis response.

The ERM will collaborate with field operations managers, HR, and contractors, analyze multi-level feedback, and design programs and trainings to drive best practices.