Employee Relations Leader - Hybrid & Travel-Heavy

Amazon Inc.; MIDDLETOWN (OH); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon.com Services LLC is seeking an Employee Relations Manager to drive proactive employee experience across field operations, with reactive crisis support as needed. The role requires collaboration with field managers, HR, safety, legal, and contractors, and may include direct reports.

Travel domestically up to 50% and on-site presence at least three days per week. The ideal candidate brings 7+ years in employee/labor relations, strong data analytics, and excellent communication skills, with

Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, PowerPoint).
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee relations.

Responsibilities

• Detect and mitigate risks with proactive strategies for frontline operations.
• Crisis management on time-sensitive partner issues with strong judgment.
• Project management of large-scale, network-wide initiatives.
• Analyze data and tell persuasive narratives to drive decisions.
• Leverage AI tools to analyze data and streamline processes.
• Communicate high-quality written materials and deliver engaging training.
• Collaborate with stakeholders to influence change.
• Problem solve independently in ambiguous situations.
• Scale programs across networks.
• Hire and develop the field employee relations team.

Skills

Employee relations

Labor relations

Data analysis

Public speaking

Multilingual ability

Education

Advanced degree, JD, or related in labor/employee relations

Job description

Amazon.com Services LLC is seeking an Employee Relations Manager to drive proactive employee experience across field operations, with reactive crisis support as needed. The role requires collaboration with field managers, HR, safety, legal, and contractors, and may include direct reports.

Travel domestically up to 50% and on-site presence at least three days per week. The ideal candidate brings 7+ years in employee/labor relations, strong data analytics, and excellent communication skills, with