Employee Relations Manager — Field Ops & Crisis Leader

Amazon Inc.; California; On-site; USD 127,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Sign-on payments

Restricted stock units (RSUs)

Job summary

Amazon.com Services LLC is seeking an ER Manager for North America Employee Relations to support Field Operations across fulfillment and logistics. The role balances proactive program work with reactive crisis response, traveling up to 50% and covering Southern California, with on-site expectations.

Requirements include 7+ years in employee/labor relations, strong data analytics, MS Office, and a Bachelor's degree.

Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee relations.
• Bachelor's degree or equivalent.

Responsibilities

• Detect and mitigate risks across the network of field operations.
• Crisis management and reactive issue handling under tight deadlines.
• Lead large-scale, network-wide projects delivered on time.
• Analyze data and anecdotes to support recommendations.
• Communicate high-quality written materials and conduct training sessions.
• Collaborate with stakeholders to influence change.
• Manage programs at scale across networks.
• Travel up to 50% and work across Southern California region.

Skills

Data analysis

Stakeholder collaboration

Crisis management

Education

Bachelor's degree or equivalent

Tools

Excel

Word

SharePoint

PowerPoint

Job description

Amazon.com Services LLC is seeking an ER Manager for North America Employee Relations to support Field Operations across fulfillment and logistics. The role balances proactive program work with reactive crisis response, traveling up to 50% and covering Southern California, with on-site expectations.

Requirements include 7+ years in employee/labor relations, strong data analytics, MS Office, and a Bachelor's degree.