Senior Service Operations Leader (Field & Safety)

Otis SE; Lorton (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical/dental/vision

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis Elevator Company in Lorton, VA is seeking a Maintenance/Service Supervisor to oversee elevator service, repairs and safety for assigned projects. You will lead field teams, plan activities, manage resources, and ensure customer satisfaction under the Service Sales manager in the Lorton territory.

The ideal candidate has a high school diploma (BA/BS preferred) with at least five years of leadership experience, strong communication skills, and a customer-focused mindset.

Qualifications

• High school diploma required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Strong leadership and goal-orientated with strong time management and organizational skills
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service
• Travel is required within your territory, driver’s license as required for your territory
• Work Authorization: Otis Elevator does not support sponsorship for this position

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Skills

Leadership

Communication

Customer service

Time management

Team orientation

Technology skills

Education

High school diploma

BA/BS degree (preferred)

Tools

MS Office

Field safety programs

Job description

Otis Elevator Company in Lorton, VA is seeking a Maintenance/Service Supervisor to oversee elevator service, repairs and safety for assigned projects. You will lead field teams, plan activities, manage resources, and ensure customer satisfaction under the Service Sales manager in the Lorton territory.

The ideal candidate has a high school diploma (BA/BS preferred) with at least five years of leadership experience, strong communication skills, and a customer-focused mindset.