Territory Operations Manager — Field Service & Safety Leader

Otis SE; Fairfield (NJ); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical, prescription,-d

Paid vacation and holidays

Paid sick leave

Life insurance and disability coverage

Voluntary benefits: legal, pet, home,

Birth/adoption and parental leave with

Tuition reimbursement

Spot performance bonuses

Job summary

Otis Elevator Company is seeking a Manager, Territory Management to lead service operations across designated territories. This role oversees day-to-day management of field supervisory staff, staff selection, training, and safety, while aligning operations to deliver high-quality products and services for customers in a fast-paced environment.

The position emphasizes field leadership, customer satisfaction, and efficient use of labor and materials, with opportunities to drive improvements and

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience
• Experience with leading a team of technicians is preferred
• Elevator industry is desired, but not required
• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must
• Candidates must have strong computer and technology skills, business acumen and a passion for customer service

Responsibilities

• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication
• Serve as the primary point of contact for field teams and customers, including responding to urgent operational issues and business-critical escalations outside of regular business hours

Skills

Team leadership

Field operations

Customer service

Communication skills

Safety compliance

Project management

Technical aptitude

Budget management

Strategic planning

Problem solving

Education

High school diploma; BA/BS preferred

Tools

MS Office

Field service software

Job description

Otis Elevator Company is seeking a Manager, Territory Management to lead service operations across designated territories. This role oversees day-to-day management of field supervisory staff, staff selection, training, and safety, while aligning operations to deliver high-quality products and services for customers in a fast-paced environment.

The position emphasizes field leadership, customer satisfaction, and efficient use of labor and materials, with opportunities to drive improvements and