Senior Elevator Service Lead (On-Site)

Otis Worldwide Corporation; Smithfield, Northern (RI, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health coverage

Paid vacation and holidays

Life insurance and disability

Job summary

Otis Worldwide Corporation in Smithfield, RI seeks a Maintenance/Service Supervisor to oversee servicing and repair of equipment, lead field teams, and ensure safety and customer satisfaction across projects. You will manage resources, train staff, and optimize operations within the territory, reporting to the Service Sales manager.

The role requires strong leadership, communication, and tech-savvy abilities, with travel within the territory and a commitment to safety and quality standards.

Qualifications

• High school education required; BA/BS degree preferred or equivalent experience (at least 5 years).
• Strong leadership and organizational skills with teamwork orientation.
• Elevator industry experience is desired, but not required.
• Excellent communication and customer-service focus; strong tech savvy.

Responsibilities

• Oversee servicing and repair of equipment within assigned projects.
• Lead field activities including safety, scheduling, and resource allocation.
• Supervise and train field staff; conduct education and development sessions.
• Authorize repair orders and monitor completion; drive efficiencies and service quality.

Skills

Leadership

Team management

Customer service

Communication

Safety compliance

Education

High school diploma

BA/BS preferred

Tools

MS Office

CMMS

Job description

Otis Worldwide Corporation in Smithfield, RI seeks a Maintenance/Service Supervisor to oversee servicing and repair of equipment, lead field teams, and ensure safety and customer satisfaction across projects. You will manage resources, train staff, and optimize operations within the territory, reporting to the Service Sales manager.

The role requires strong leadership, communication, and tech-savvy abilities, with travel within the territory and a commitment to safety and quality standards.