Elevator Maintenance & Field Operations Lead

Otis Elevator Co.; Chesapeake (VA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental and vision coverage

Three weeks paid vacation & holidays

Sick leave & wellness programs

Life insurance & disability coverage

Voluntary benefits (pet, home, legal)

Job summary

Otis Elevator is seeking a passionate maintenance operations leader to manage day‑to‑day field activities in the Virginia Beach territory, overseeing staff development, safety, and efficiency.

You will plan resources, train field technicians, approve repairs, and drive improvements in service delivery while maintaining exceptional customer satisfaction for a global leader in elevator and escalator solutions.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team‑oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self‑provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Skills

Leadership

Team leadership

Communication

Tech savvy

Education

BA/BS degree preferred

Equivalent relevant work experience

Tools

Computer skills

Job description

Otis Elevator is seeking a passionate maintenance operations leader to manage day‑to‑day field activities in the Virginia Beach territory, overseeing staff development, safety, and efficiency.

You will plan resources, train field technicians, approve repairs, and drive improvements in service delivery while maintaining exceptional customer satisfaction for a global leader in elevator and escalator solutions.