Elevator Service Team Lead — Operations & Safety

Otis SE; Providence, North Smithfield (RI, RI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, prescription, dental, vision

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Parental leave and adoption assistance

Employee recognition programs

Job summary

Otis Elevator Company is seeking a Maintenance/Service Supervisor to oversee the servicing and repair of equipment, lead field staff, and manage safety for all assigned projects in the Smithfield, RI territory. You will report to the Service Sales manager and drive operational efficiency while ensuring high customer satisfaction.

The role requires strong leadership, planning, and communication, with travel within the territory.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years).
• Strong leadership, time management and organizational skills.
• Elevator industry experience is desired, but not required.
• Excellent communication and leadership skills in a highly team-oriented environment.
• Strong computer and technology skills with business acumen and customer service focus.
• Travel is required within your territory; driver's license as required.
• Otis does not sponsor work visas or petitions.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective allocation of resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, manage route schedules and callback rates.
• Provide technical support to field staff, internally or via experts.
• Authorize repair orders and track completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Communication

Customer service

Time management

Education

High school education

BA/BS degree preferred or equivalent

Tools

Computer skills

Technology skills

Job description

Otis Elevator Company is seeking a Maintenance/Service Supervisor to oversee the servicing and repair of equipment, lead field staff, and manage safety for all assigned projects in the Smithfield, RI territory. You will report to the Service Sales manager and drive operational efficiency while ensuring high customer satisfaction.

The role requires strong leadership, planning, and communication, with travel within the territory.