Elevator Maintenance Lead - Safety & Service Excellence

Otis Elevator Co.; Richmond (VA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental and vision coverage

Three weeks paid vacation and holidays

Paid sick leave

Life insurance and disability coverage

Voluntary benefits (legal, pet, home,

Parental leave and adoption assistance

Tuition reimbursement

Peer recognition and service awards

Job summary

Otis Elevator Co. in Richmond, VA is seeking a Maintenance Operations Manager to lead day-to-day field staff activities and training. You will oversee safety, scheduling, and resource allocation to meet customer needs and standards.

You will report to the Service Sales manager and drive operational efficiency while maintaining exceptional service. Travel within the territory is required for this leadership role.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service
• Travel is required within your territory, driver’s license as required for your territory
• Work Authorization: Otis does not support sponsorship

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Skills

Leadership

Team management

Customer service

Communication

Travel

Technology literacy

Budgeting

Safety

Education

High School Diploma

Bachelor's degree

Tools

MS Office

Field service software

Job description

Otis Elevator Co. in Richmond, VA is seeking a Maintenance Operations Manager to lead day-to-day field staff activities and training. You will oversee safety, scheduling, and resource allocation to meet customer needs and standards.

You will report to the Service Sales manager and drive operational efficiency while maintaining exceptional service. Travel within the territory is required for this leadership role.