Senior EHR Systems Analyst — Build, Troubleshoot & Optimize

Nordic Global; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Nordic Global is seeking a Cadence Senior Analyst to provide EHR design, build, and troubleshooting services for complex clients. This role requires a strong background in EHR support, particularly with Epic Certification in Cadence and a related degree. Responsibilities include advanced issue resolution, managing client communications, and assisting team onboarding. Exceptional communication, problem-solving skills, and attention to detail are essential. This position may require on-call duties and travel of up to 10%.

Qualifications

• 8+ years’ industry experience is preferred.
• 3-5+ years of experience implementing, training, or supporting EHR modules.
• Prior experience with change management processes.

Responsibilities

• Perform advanced troubleshooting and problem-solving within EHR applications.
• Manage multiple customer assignments with minimal oversight.
• Provide outstanding customer service by anticipating customer needs.

Skills

Problem-solving skills

Excellent communication skills

Attention to detail

Customer service skills

Proficiency with Microsoft Office

Education

Bachelor’s degree in a related field

Epic Certification in Cadence

Tools

Ticketing systems

ITIL processes

Job description

Nordic Global is seeking a Cadence Senior Analyst to provide EHR design, build, and troubleshooting services for complex clients. This role requires a strong background in EHR support, particularly with Epic Certification in Cadence and a related degree. Responsibilities include advanced issue resolution, managing client communications, and assisting team onboarding. Exceptional communication, problem-solving skills, and attention to detail are essential. This position may require on-call duties and travel of up to 10%.