Epic HIM Senior Analyst: EHR Design & Troubleshooting

Nordic Global; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Inclusive work environment

Opportunities for training and mentorship

On-call rotations with travel possibilities

Job summary

Nordic Global is seeking an Epic HIM Senior Analyst to provide EHR design and troubleshooting services for complex clients. This role involves managing multiple assignments, delivering exceptional customer service, and supporting a collaborative team environment.

The ideal candidate will have a Bachelor's degree or equivalent experience, strong communication and problem-solving skills, and a background in EHR implementations. Additional responsibilities include onboarding new team members and ensuring compliance with client needs and SLAs.

Qualifications

• Bachelor’s degree in a related field or 8+ years of industry experience.
• 1-5+ years of experience implementing or supporting EHR modules required.
• Excellent written and verbal communication skills.

Responsibilities

• Provide advanced troubleshooting and problem-solving for EHR applications.
• Manage multiple customer assignments with minimal oversight.
• Assist in onboarding new team members and maintain clear documentation.

Skills

Problem solving skills

Excellent communication skills

Microsoft Office proficiency

Attention to detail

Customer service experience

Education

Bachelor’s degree in a related field

8+ years’ industry experience

Tools

Ticketing systems

ITIL processes

Job description

Nordic Global is seeking an Epic HIM Senior Analyst to provide EHR design and troubleshooting services for complex clients. This role involves managing multiple assignments, delivering exceptional customer service, and supporting a collaborative team environment.

The ideal candidate will have a Bachelor's degree or equivalent experience, strong communication and problem-solving skills, and a background in EHR implementations. Additional responsibilities include onboarding new team members and ensuring compliance with client needs and SLAs.